Managers in government call centres said union notices were an incitement to take industrial action.


Managers in government call centres have been taking down union posters (pictured) that expose the brutal way workers are told to treat people on benefits.

Bosses in the Department of Work and Pensions (DWP) said the notices were offensive and an incitement to take industrial action.

The PCS posters were on union notice boards and highlight the real experiences of workers in DWP call centres – including one who was told off for wishing an unemployed person “good luck” (pictured, below).

They also refer to the number of callers who threaten suicide because of cuts to disability benefits.

Industrial action is not mentioned anywhere on the posters.

The PCS poster campaign is a response to what the union says is an insensitive management propaganda campaign aimed at people who take time off sick.

Fran Heathcote, president of the PCS DWP group, said. “This is as an attack on the union’s independence.

“The posters are no different in content to those we’ve used before and we can see no justification for them being banned.”

Separately, PCS is to hold a consultative ballot among some of its members in government call centres in a campaign over working conditions.

The ballot will commence on 25th June, with the result expected in mid-July.

Officials say their campaign has lead to ‘some improvements’, but that these are not enough.

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