Union says dialogue must take place to ensure workers are prepared for takeover

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Staff must be fully briefed and trained when Everything Everywhere launched a third brand to sit alongside Orange and T-Mobile, says the CWU.

Reacting to speculation around the future of the mobile giant’s existing brands and the confirmation that a third brand will be launched by the company in 2013, the union says staff need to have confidence to make the transition work.

CWU deputy general secretary Andy Kerr said: “There’s a real buzz around Everything Everywhere’s plans for its mobile brands. We welcome confirmation that it will be launching an additional brand next year and support attempts to grow the company, but would like to see some reassurances regarding resourcing and support.

“We hope the company will ensure that staff are fully briefed and have the skills and time to make this transition a success. Everything Everywhere should recognise that it cannot just increase the variety of work expected of existing staff, many of whom report that they are already working in extremely stressful conditions, having to fit in with increasing onerous shifts to cope with the workload since the companies merged.

“A dialogue with staff needs to take place to ensure staff can operate efficiently and maintain a work life balance.”

CWU represents hundreds of call centre and engineering staff in locations across the UK in Everything Everywhere.


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